How can AI actually supercharge customer service representatives?
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YouTubeKustomer
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Jess Jackson flips the script on one of the most common narratives in CX right now — that AI is primarily a deflection tool, something that contains easy conversations and routes the hard ones to humans. That's part of the story. Instead, Jess argues it's a fraction of what AI is actually capable of when leaders deploy it intentionally. Her ...
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