The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.

AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists.

Five9 finds 96% of decision-makers say their handoffs preserve context. 83% of customers say they have to repeat themselves ...

The organizations generating the greatest value from AI aren't deploying more tools. They're building the governance ...

Voice-first AI vendor plans U.S. expansion as agentic contact center platforms move from pilot to enterprise production.

A B2B order can pass every storefront rule and still get repriced, held or rejected downstream. Here's how to catch it first.

New leadership roles, a Gemini-powered voice agent and a rising satisfaction score — but sales growth still hasn't followed ...

The argument for executing AI at the touchpoint is it’s closer to the customer interaction, so there’s less need to move data ...

New Forrester data suggests your loyalty program might be sitting on data it never uses — here's what's blocking activation.

What is the shift from descriptive to predictive analytics? Marketing has moved from analyzing what customers did in the past ...

CarMax deployed Sierra's voice AI for inbound sales calls in May — and it's landing amid a wave of similar enterprise wins ...

The best stacks next year won't have the flashiest AI features — they'll have the cleanest data and tightest integrations.