Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

Public perceptions about government and government service delivery are at an all-time low across the United States. Plagued government legacy systems—too often using outdated programming language—are ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. That’s the question we asked more than 1,000 consumers ...

Governments are striving to use digital technology to improve policymaking, interact better with citizens, increase capacity and efficiency and, ultimately, achieve better outcomes. But this can only ...

Residents have high expectations for digital services from local governments but the experience could be improved, according to findings from a national survey conducted by CivicPlus, a municipal ...

WASHINGTON (AP) — The federal government is heading toward a shutdown that will disrupt many services, squeeze workers and roil politics as Republicans in the House, fueled by hard-right demands for ...

2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...

Investment banking firm Evercore (NYSE: EVR) has released its September report, which highlights the market performance of several U.S. defense and government services companies. The monthly report ...

Core Government Services has won a potential five-year, $610 million contract from the U.S. Army for mission support services for the military branch’s training support center. Army Contracting ...

The threat of a government shutdown looms over Washington this week, as President Donald Trump was set to meet with key congressional leaders at the White House on Monday, Sept. 29, less than 48 hours ...