Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

JetBlue Airways has signed a six-year agreement giving Verizon Business management of its data center, network infrastructure and help desk, the two companies announced today. Verizon Business, a unit ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

A London teenager is facing a maximum 95 years in prison for allegedly calling company help desks and convincing employees to reset passwords in a massive campaign to steal data and hold it for ransom ...

The conflict between help desk workers and end users is as old – or perhaps older – than green screens. IT help desks face constant frustration by having to regularly deal with issues like forgotten ...

For corporate IT managers, the start of the new year brings hope that budgets will grow, workloads will return to normal and the worst of the recession might be over. Down in the tech department ...

For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...