The telephone is often the easiest way for your customers to reach your business if they have a problem or just need information. This amplifies the need to deliver strong customer service over the ...

The Telephone Doctor usually gets asked: "What are the best customer service tips?" Recently, someone asked about the worst customer service mistakes. So, to make it even, we've compiled the ten worst ...

We've all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can ...

The responsibilities of customer contact centers are changing rapidly: In an era of self-service, customers aren’t as likely to reach out to contact centers for routine matters, such as checking an ...

Please provide your email address to receive an email when new articles are posted on . I need to focus on this topic because I, like many of you, recognize that customer service has declined even ...