With more organizations than ever now looking at service and support to both minimize costs and boost revenues, the size and nature of the IT investments being made in this area are changing ...

The two technology giants today revealed a plan to establish private, high-speed connectivity between Oracle Cloud ...

Cloud customers today refuse to bet everything on one provider. They run AI models across platforms, keep regulated data in ...

The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle ...

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

When Oracle set out to create a fast, simple way for companies to buy its cloud services, it did so by first focusing on the success of the customer and then transforming its internal operations to ...

Forbes contributors publish independent expert analyses and insights. Chief Analyst & CEO, NAND Research. Oracle and Amazon Web Services jointly announced the launch of Oracle Database@AWS. The new ...

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers. Customer service staff who get the update will now see an online ...

Oracle on November 14 is rolling out its Internet of Things Accelerator, a packaged integration between the Oracle's Service Cloud and its IoT Cloud. The new offering should give Oracle customers, ...

Oracle (ORCL) stock jumped 4% Thursday after revealing expanded AWS partnership for multicloud networking with high-speed ...

Oracle's core competitive advantage in the on-premises relational database market is eroding due to cloud migration and rising unstructured data. New cloud-based database service providers offer ...

With the "mobile generation" in mind, Oracle last week announced a cloud-based customer engagement service that allows call center agents to be more personal and proactive in handling inquiries by ...