Are loyalty programs or AI more important for businesses to focus on in the coming year? In truth, they are deeply ...

Banks have cited customer loyalty as their main concern, according to a survey by financial services firm Temenos. The report showed 30% of banks said keeping customers was their biggest challenge, ...

Following is Part 1 of Retail TouchPoints’ two-part Customer Loyalty Report feature. This report will spotlight the rise of the SoLoMo shopper and how today’s retailers are keeping pace with this ...

In a drive for loyalty and attention, high-stakes travel challenges are growing in popularity. These airline campaigns generate buzz, but they also raise thorny questions around ethics, sustainability ...

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor are loyal to a ...

It’s easy to assume that if you want to improve an area of your business — be it customer service, the employee experience, or product innovation — you need to focus on that area specifically. But in ...

Streaks invites users to tap a single button in the Weigel's app each day to check in, unlocking milestone rewards. Animated visuals and daily push notifications keep the challenge engaging, fostering ...

Gulf carriers move beyond traditional rewards as travel brands expand into dining, entertainment, shopping and financial ecosystems ...