Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...
Williams-Sonoma, the home furnishings and gourmet cookware specialty retailer, is going on a hiring spree and looking for 1,000 full-time customer service associates to work from home. Customer ...
Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges. Many customer service operations had to ...