When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

Not every conversation is collaborative. Some people don’t want to negotiate—they want to dominate. In these cases, emotional appeals and problem‑solving frameworks often fail. For years, many people ...

One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Written in collaboration with Melanie Sodka, capacity management expert and author of Diary of a Functioning Burnout. In our work with leaders, professionals, and high performers who care deeply about ...